Order confirmation, preparation and shipping
As soon as you have confirmed and paid for your order on our online shop, you will receive an e-mail confirming that your order and payment have been received.
Processing times
- Fresh fruit (boxes or fruit by the kilo): orders are processed in the order they are received and according to our team's harvest schedule. You will receive an e-mail telling you the planned day of harvest and shipping for your parcel. The fruit is picked and shipped on the same day. To avoid it remaining in transit over the weekend, fresh fruit is shipped only from Monday to Wednesday.
- Jars and liqueurs: orders are processed Monday to Friday (excluding public holidays), within 1 to 2 working days of receipt of payment.
Packing your parcel
We take great care in packing our products. Our packaging is chosen for its protective and environmental qualities: recycled, recyclable or biodegradable materials, and natural padding. Our double-wall cardboard boxes are sealed with tape or strapped. Jars and liqueur bottles are protected with corrugated cardboard.
Shipping confirmation
As soon as your parcel has been handed over to the carrier, you will receive a shipping confirmation e-mail with your tracking number.
Delivery
Delivery options and rates
The delivery options available depend on the items ordered, the destination country and the delivery time you choose. Our parcels are shipped by DPD, Chronopost or France Express.
Mainland France (excluding Corsica and the French overseas territories, where we do not deliver)
- Express, delivery within 24 to 36 hours after shipping. This option is automatically selected whenever an order contains fresh fruit, on its own or with other products, to guarantee its freshness. For most of our boxes, delivery is included in the price (shown on each product page). For fruit by the kilo, delivery costs €9.90 and is free for orders over €69.
- Standard, delivery within 2 to 3 working days after shipping: €9.90, free for orders over €69. This option is only available for orders without fresh fruit (jars, liqueurs).
Europe: we deliver to Germany, Belgium, Luxembourg and the Netherlands by Chronopost.
- Delivery within 1 to 2 working days after shipping. Rates are calculated according to the total weight of the order.
- Liqueurs: delivery available to these four countries, excise duties included.
Sale of alcohol
The sale of alcohol to minors is prohibited. By ordering our liqueurs, you confirm that you are at least 18 years old. The carrier may ask for proof of identity on delivery.
Alcohol abuse is dangerous for your health. Please drink responsibly.
Tracking your delivery
You can track the status of your order at any time from your customer account. The tracking number sent when your parcel is shipped also lets you follow it directly on the carrier's website.
Receiving your parcel
Delivery address
Please check the address entered with your order carefully: a parcel returned or delayed because of an incomplete or incorrect address cannot be re-sent free of charge, and the freshness of the fruit can no longer be guaranteed.
If you are not at home
- Fresh fruit (express delivery): delivery is to your home only, with no drop-off at a pick-up point. The carrier will notify you of the planned delivery slot by e-mail and/or text message, and you can change it if needed. If you are not at home, you can request a new delivery attempt. As our fruit is perishable, we recommend arranging this new delivery as soon as possible to enjoy it at its freshest.
- Jars and liqueurs: if you are not at home, the carrier will leave a delivery notice or drop the parcel at a pick-up point, where you can collect it at your convenience within the time indicated.
Damaged or incomplete parcel
On receipt, check the condition of your parcel in the presence of the delivery driver. If there is visible damage, write specific reservations on the delivery slip or refuse the parcel. In all cases, let us know within 48 hours at contact@agrumes-schaller.com, with photos of the parcel and products: we will work with you to find a solution (replacement or refund).
Right of withdrawal
In accordance with the French Consumer Code, the right of withdrawal does not apply to fresh fruit, as it is liable to deteriorate rapidly. For other products, return conditions are set out in our terms and conditions of sale.